Return and refund policy

Last updated September 16, 2026

We want every jar to be worth it. Here is how returns, exchanges and refunds work at Honey House.

Honey and other food products

For food safety reasons we cannot accept returns of honey, honey sticks or any edible product once it has shipped, and all food sales are final. If something is wrong with your order — damaged in transit, leaking, missing or not what you ordered — email us within 7 days of delivery with your order number and a photo, and we will send a replacement or refund the item. We never ask you to ship food back to us.

Apparel and merchandise

Apparel and other merchandise may be exchanged for a different size only. To request a size exchange, contact us within 14 days of delivery; items must be unworn, unwashed and have their original tags attached. Merchandise is not eligible for refunds. If your item arrived damaged or incorrect, contact us within 7 days of delivery and we will make it right.

Once an exchange is approved we will email a prepaid return label. Send the item back within 7 days of receiving the label; the replacement size ships when the return is scanned by the carrier. If the size you want is sold out, we will offer store credit for the purchase price.

Candles and non-food goods

Unused candles and other non-food goods in original packaging can be returned within 14 days of delivery for a refund to the original payment method, less return shipping. Contact us first so we can send instructions.

Subscriptions

You can skip, pause or cancel a subscription at any time from your account or by emailing us, and changes apply to any renewal that has not yet processed. Shipments that have already processed follow the food-product rules above.

Gift packs and bundles

Gift packs are treated as a single food product and cannot be returned once shipped. Individual damaged items inside a pack are replaced on the same terms as any other honey order.

Discounts and promotions

Refunds for items bought with a discount or promotion are for the amount actually paid. If a refund brings an order below the threshold of a free-shipping or quantity discount, the discount is not recalculated on the remaining items.

How refunds are issued

Approved refunds go back to the original payment method within 3–5 business days of approval. Your bank or card issuer may take a further few days to post it. Shipping charges are refunded only when the return is our error.

Contact

Email info@honeyhousehoney.com (fastest) or call (720) 459-9445. Honey House LLC, 5316 Tennyson St, Denver, CO 80212.