Shipping policy

Last updated September 25, 2026

Every order ships from our Denver, Colorado location. This policy covers honey, honey sticks, candles, gift packs, subscriptions and apparel bought on honeyhousehoney.com.

Where we ship

We ship to street addresses in the United States. We do not currently ship internationally. UPS cannot deliver to P.O. boxes, so please use a street address at checkout; orders placed with a P.O. box address may be delayed while we contact you for an alternative.

Shipping rates (contiguous U.S. and D.C.)

- 1–2 jars: the UPS rate shown at checkout, plus a $1 handling fee.
- 3 or more jars: $5 flat. Gift packs count by the jars inside; each candle counts as one jar.
- Orders of $75 or more (after discounts, before tax): free.

Alaska, Hawaii, U.S. territories and APO/FPO addresses pay the carrier rate shown at checkout, plus a $1 handling fee, on every order.

Checkout shows every rate your order qualifies for, so you can pick the lowest.

Processing time

Orders placed Monday through Friday ship within 1 business day. Orders placed on weekends or U.S. holidays ship the next business day. During launches, holidays and sales, processing can take up to 2 business days; we will say so on the site if it does.

Delivery time

UPS Ground typically delivers in 1–5 business days after shipment, depending on distance from Denver. You will receive a tracking number by email (and by text if you opted in) as soon as the label is created. Tracking may take a few hours to update after pickup.

Subscriptions

Subscription orders ship on your renewal date on the same terms as one-time orders. You can change your address, skip a shipment or cancel from your account before the renewal processes.

Apparel and merchandise

Merchandise ships from Denver within 1 business day and counts toward the $75 free-shipping threshold like everything else. When merchandise and honey are in the same order they ship together.

Address changes

Email info@honeyhousehoney.com with your order number as soon as possible. We can change an address up until the label is printed; after that, changes go through UPS and may add a day or two. Orders returned to us because of an incorrect or undeliverable address can be reshipped for the cost of new postage.

Lost, delayed or damaged shipments

If tracking shows no movement for 5 business days, or a package arrives damaged, email info@honeyhousehoney.com within 7 days of the expected or actual delivery date with your order number and a photo of the damage. We will file the carrier claim and send a replacement or refund; you do not need to deal with UPS yourself. Packages marked delivered but not received should first be checked with neighbors, building management and the carrier; if it does not turn up within 2 business days, contact us and we will help.

Weather

Raw honey travels well in heat and cold. Creamed honey can soften in hot weather and firms back up within a day at room temperature; crystallized honey is natural and reverses in a warm water bath. Neither affects safety or quality.

Questions

Email info@honeyhousehoney.com or call (720) 459-9445. Honey House LLC, 5316 Tennyson St, Denver, CO 80212.